I love your Gmail service, I’ve had my main email account with you for what seems like forever. I also have several others, for various reasons. But I’m afraid to say that I now have a bone to pick with you.
Last Sunday someone in South Africa tried to break in to my old professional account. No biggie, I haven’t used it in a few years, but I had been holding on to it, rather than shutting it down, just in case. Google, you were wonderful, you stopped them accessing it, and you even emailed me to let me know that they had tried. But then you screwed up all my good will with your pedantry.
There I was, trying to use my connected email address to reset my password, but you turned around and told me that I had to wait four days before I could use it.
Why?
Get this. Because my email account had had an unauthorized access attempt.
Yes, I know, you caught it and then told me about it.
So what you’re trying to tell me Google is that I’m not allowed to change my password, because someone 5800 odd miles away already tried to? You’d kind of think that would be the time that you, Google, would want to make it easier for me to change my password, and reestablish my control over my own email account. Or am I wrong?
But hey, I’ll wait four days, get back into my account, and then shut it down. It’s just not worth this hassle to keep.
So thanks Google, I’m genuinely impressed with your insanity.
Yours in irritation,
Amanda Harper.
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